Top-notch account health management and account growth services.
Our ECommerce account management services are specifically designed to help you get maximum exposure on the online portals. We have proficiency in E-Commerce marketing and handle all your accounts with excellence so that you can focus on the betterment of your product.
Our exclusive expertise in the E-Commerce business makes us the right choice when you want to start selling on all the E-Commerce portals like Amazon, Flipkart, Myntra, Snapdeal, Limeroad, Nykaa, Glowroad, Meesho.
At Websof, Our endeavor is to keep the seller's account carefree about account management. Our beneficial services include :
Onboarding to seller on different e-commerce platforms.
Creation and maintenance of a well-organized database and inventory management of your products
Everyday account operations for urgent needs
Surpassing marketplace performance targets
24*7 support and consultation
Quick resolution of returns and claims
Building your brand in the market place by maintaining a reputed name.
Services provided by Websof ECommerce business experts are as follows: :
Dispute resolution ensuring a reduction in A-Z claims.
Customer communication and order history
Maintenance of account by keeping track of order defect rate, cancellation rate, late dispacth rate, policy violation, and contact response rate.
WEBSOF SELLER ONBOARDING PROCESS
1. SELLER REGISTRATION PROCESS
The seller who wishes to register on the marketplaces can do so by visiting the seller onboarding page. Using the seller onboarding page, he /she can fill in the registration form with all the required information as marked by the admin along with his business authenticity proofs.Seller selects his type of business i.e. Proprietorship, Partnership, Private Limited or Public Limited company as per which the list of required documents is modified.
2. ONBOARDING TEAM
Once after the seller fills in & submits the registration form, it is sent to the onboarding team for seller verification & approvals, team is assigned by the marketplace for the sole purpose of getting new seller’s onboarded on the portal and for their verification purpose. As and when the registration form is submitted by the seller, the onboarding team gets active for the seller verification & due diligence. Onboarding team is authorised to approve or reject any seller registration.
3. REQUIRED BUSINESS DOCUMENTS FOR SELLER BUSINESS AUTHENTICATION
For the due diligence, admin can ask the seller to upload his business authenticity documents at the time of registration. The documents may include:
Pan Card Image
GST certificate image
Company registration certificate
Copy of Cancelled cheque
4.ONBOARDING TEAM APPROVALS
As the due diligence is done by the onboarding team and the business documents as provided by the seller are verified, the seller registration is marked as approved. Post approval, the seller received an intimation email for his successful registration post which his seller panel is activated. Post activation he can access his seller panel for the product uploading process.
5. LISTING & CATALOGING
After submitting all the basic formalities, listing team will approch seller and give trainng about the cataloging and image guidlines and after image the content part will come. content writing is very important for getting the good vissibilty from among the other sellers / brands. the effective keywords in contnt will only lead your brand on high visibilty or orders.
WEBSOF ACCOUNT MANAGEMENT PROCESS
1. PORTAL MANAGEMENT
Websof Solution manages your online portal and offers end to end solutions like product listing, description, advertisements, online promotions, inventory management, under eCommerce account management and many more services.
2. ORDER MANAGEMENT
Websof efficiently manages and keenly track your sales and orders by our eCommerce account management experts. We keep a track record of the complete process from when a customer places an order, to keeping track of that order until its fulfilled.
3. INVENTORY MANAGEMENT
Websof specializes in E-Commerce inventory management services. We efficiently supervises the flow of goods from manufacturers to warehouses and to point of sale.
4.SHIPPING & LOGISTICS MANAGEMENT
Under shipping and logistics management, Websof manages all your orders, from packing to shipping under eCommerce account management services and handling of your products safely to customers.
5. TICKETS AND SUPPORTS
Websof provides full support instantly. Our ECommerce business experts manage all your ticket support queries with full efficacy and immediately.
5. RETURN MANAGEMENT
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